Need help with a creation task, your account, or a payment? Send the relevant task or order details so we can find the record and help you take the next step.
Before you write
Use these quick answers for common subscription, refund, creation-task, and payment questions.
Open Billing in your account settings to view the controls provided for your current subscription and payment method. If the option you need is unavailable, contact us from the email connected to the account.
Review the Refund Policy, then email us from your account address with the order details and reason for the request. Eligibility depends on the purchase date, usage, transaction status, and applicable law.
Send the task ID, model name, approximate time, error message, and a short description of what happened. Add a screenshot, prompt, or reference only when useful, with sensitive information removed.
Contact us promptly with the account email, payment date, amount, and the non-sensitive transaction reference shown by the payment provider. Never send a complete payment card number.
Send the useful details above and we will review the case. We usually reply by the next business day, while account, payment, or provider-dependent investigations may take longer.
